Refund Policy
REFUND POLICY
Ma'am Caraïbes Refund Policy
Essyla et Leumas Inc., operating under the brand Ma'am Caraïbes, is committed to providing you with quality products and impeccable customer service. Your satisfaction is our priority.
Important: For food safety reasons, we do not accept returns or exchanges of products.
We do everything we can to ensure that you are completely satisfied with your purchase. Please do not hesitate to contact us at maamcreole@gmail.com if you have any questions about our products before placing your order.
Refunds (defective or damaged products)
We understand that sometimes a product may be defective or damaged during transport. In this case, we offer you a refund.
Refund conditions :
The product must have been purchased on our website https://www.maamcaraibe.com/.
You must contact us within 7 days of receiving the product, specifying your order number and the nature of the problem.
We reserve the right to request photo evidence of the defective or damaged product.
Refund procedure:
If your request is approved, we will send you a prepaid return label. Once the product is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Contact us
If you have any questions about our refund policy, please contact us at maamcreole@gmail.com
English-Refund Policy
Ma'am Caribbean Refund Policy
Essyla et Leumas Inc., operating under the Ma'am Caribbean brand, is committed to offering you quality products and impeccable customer service. Your satisfaction is our priority.
Important: For food safety reasons, we do not accept returns or exchanges of products.
We make every effort to ensure that you are completely satisfied with your purchase. Please do not hesitate to contact us at maamcreole@gmail.com if you have any questions about our products before placing your order.
Refunds (defective or damaged products)
We understand that a product may occasionally be defective or damaged in transit. In this case, we offer a refund.
Refund Conditions:
The product must have been purchased on our website https://www.maamcaraibe.com/ .
You must contact us within 7 days of receiving the product, specifying your order number and the nature of the problem.
We reserve the right to request photo proof of the defective or damaged product.
Refund Procedure:
If your request is approved, we will send you a prepaid return label. Once the product is received and inspected, the refund will be processed and a credit will be automatically applied to your credit card or original payment method within 7 business days.
Contact Us
If you have any questions about our refund policy, please contact us at maamcreole@gmail.com.